Frequently asked questions
Have questions about your order, shipping, sizing, pre-orders, exchanges, or our products? Browse our FAQ section for quick and helpful answers to the questions we’re asked most often.
General Information
What is Haus Of Faith?
Haus Of Faith is a faith-inspired apparel brand created to encourage you to walk boldly, live with purpose, and wear your faith confidently through everyday clothing.
What makes Haus Of Faith products unique?
Each piece is designed with intention, combining meaningful messages, premium materials, and comfortable styles that reflect faith and purpose.
How can I contact Haus Of Faith?
For any questions or assistance, please email us at: info@hausoffaith.com
We respond within 24–48 business hours.
Shipping & Delivery
How long does it take to process my order?
In-stock orders are typically processed within 2–3 business days.
During launches, holidays, or peak seasons, processing may extend to 4–5 business days.
How long does shipping take?
Once your order ships, estimated delivery times are:
- Standard Shipping: 3–5 business days
- Free Shipping: Get free shipping on all orders over $60. Estimated delivery: 4–7 business days
- Shipping times do not include processing time.
Do you provide tracking information?
Yes. A tracking number will be sent to your email once your order ships. Please allow up to 24 hours for tracking updates to appear.
Where do you ship?
Currently, Haus Of Faith ships within the United States only. International shipping may be available in the future.
Pre-Orders
What is a pre-order?
Pre-orders allow you to reserve selected items before they officially restock or release. Each pre-order is made with care and processed in the order received.
How long do pre-orders take?
Pre-order items require:
- 7–14 business days for processing
(Excluding weekends and holidays)
Once shipped, delivery typically takes:
- 3–5 business days via USPS or UPS
What happens if my order contains a pre-order and an in-stock item?
If your order includes both pre-order and in-stock items, your entire order will ship together once the pre-order item is ready.
Returns & Exchanges
Do you accept returns or refunds?
No. All sales are final.
Because our products are thoughtfully designed and produced in small batches, we do not offer returns, refunds, or cancellations.
Can I exchange my item for another size?
Yes. We offer a one-time size exchange if the item:
- Is unworn and unwashed
- Is in original condition
- Includes original tags and packaging
- Is requested within 7 days of delivery
Customers are responsible for exchange shipping costs.
Sizing & Product Care
How do I choose the right size?
We recommend reviewing our Size Guide before ordering. If you need help choosing a size, our team is happy to assist.
How should I care for my Haus Of Faith apparel?
To help maintain the quality of your piece, we recommend following the care instructions provided with your product.
Order Support
What if I entered the wrong shipping address?
Please contact us as soon as possible.
If an order has already shipped or is returned due to an incorrect address, the customer will be responsible for any reshipping costs.
What if my package is lost, stolen, or damaged?
Haus Of Faith is not responsible for packages once they are marked as delivered by the carrier. Please contact USPS or UPS directly to file a claim.
Still Have A Question?